Privacy Policy

Introduction

Naman Smart Solutions, operating as AlienRise ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our mobile application and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

For information about how you can use our Services, please review our Terms of Service.

Information We Collect

We may collect several types of information from and about users of our Services, including:

• Personal Information: Such as your name, email address, phone number, and other information you provide when registering for our Services or contacting us through our contact form.
• SMS Consent Information: When you opt in to receive SMS messages, we collect your mobile phone number, the specific types of messages you've consented to receive (customer care and/or marketing), timestamp of consent, and the source of consent (e.g., our contact form at https://alienrise.ai/contact-us).
• Business Information: Information about your business, including business name, address, phone number, website, and other business-related details.
• Usage Data: Information about how you use our Services, including your browsing actions, search queries, and other interactions with our Services.
• Device Information: Information about your device, including IP address, browser type, operating system, and other technical information.
• Third-Party Platform Information: When you connect third-party platforms (such as Facebook, Instagram, HubSpot, or Google Business Profile) to our Services, we may collect information from these platforms in accordance with the authorization procedures determined by those platforms. These integrations are used solely to provide analytics and automation tools within our own platform. We do not use them to send promotional messages unrelated to your interactions with AlienRise.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and complete transactions
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• No Lead Generation or Affiliate Marketing: We do not use your information for lead generation or affiliate marketing purposes.
• SMS Communications: Send you SMS messages that you've explicitly consented to receive, limited to:
  • Customer care messages regarding account issues, support requests
  • Review requests after you've used our services
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience with our Services
• Facilitate your connections with third-party platforms and services

SMS Communications

We may send you text messages with your explicit consent. When you provide your mobile phone number and opt in to receive SMS communications from us:

All SMS communications are sent directly by Naman Smart Solutions (AlienRise) and pertain only to our services. We do not send third-party or affiliate promotional content.

• Collection and Use: We collect your mobile phone number and consent records when you explicitly opt in to receive text messages from us. We use this information solely to send you the specific messages you've consented to receive.
• Types of Messages You May Receive:
  • Marketing - Examples:
    • "Hi John! Could you take a second to leave a review for Naman Smart Solutions (AlienRise)? It only takes a few clicks, and it helps us out tremendously! Here's the link: https://alienrise.ai/r/_upQaq. Reply STOP to unsubscribe, HELP for info. — Naman Smart Solutions (AlienRise)"
    • "Hi Greg! Would you be willing to leave a quick review for Naman Smart Solutions (AlienRise)? It only takes 30 seconds! Here's your link: https://alienrise.ai/r/_upQaq. Reply STOP to unsubscribe, HELP for info. — Naman Smart Solutions (AlienRise)"
  • Customer care - Examples:
    • "Hi Cody, thanks for reaching out to Naman Smart Solutions (AlienRise)! We've received your request and will get back to you shortly. Reply STOP to unsubscribe, HELP for info. — Naman Smart Solutions (AlienRise)"
    • "Hi Jenny, thanks for reaching out to Naman Smart Solutions (AlienRise)! We're not available right now, but we've received your request and will get back to you shortly. For urgent support, please email support@alienrise.ai or call +1 (647) 608-6109 during working hours. Reply STOP to unsubscribe, HELP for info. — Naman Smart Solutions (AlienRise)"
• Consent Process: You provide consent to receive SMS messages by checking specific opt-in checkboxes on our contact form at https://alienrise.ai/contact-us. The exact consent language you agree to is:

  For customer care:

  "By providing a telephone number, clicking this button, and submitting the form, you are consenting to be contacted by SMS text message directly from Naman Smart Solutions (AlienRise) regarding customer service responses (e.g., "Hi Cody, thanks for reaching out to Naman Smart Solutions! We've received your request and will get back to you shortly. Reply STOP to unsubscribe, HELP for info. — Naman Smart Solutions (AlienRise)"). Message frequency varies based on your interaction with our services. Message & data rates may apply. We do not share, sell, or use your information for lead generation or affiliate marketing purposes. See our Privacy Policy and Terms of Service for more details."

  For marketing:

  "By providing a telephone number, clicking this button, and submitting the form, you are consenting to be contacted by SMS text message directly from Naman Smart Solutions (AlienRise) for marketing purposes, including review requests (e.g., "Hi John! Could you take a second to leave a review for Naman Smart Solutions? It only takes a few clicks, and it helps us out tremendously! Here's the link: https://alienrise.ai/r/_upQaq. Reply STOP to unsubscribe, HELP for info. — Naman Smart Solutions"). All SMS communications are sent directly by Naman Smart Solutions (AlienRise) and pertain only to our services. We do not send third-party or affiliate promotional content. Message frequency varies based on your interaction with our services. Message & data rates may apply. We do not share, sell, or use your information for lead generation or affiliate marketing purposes. See our Privacy Policy and Terms of Service for more details."

• Message Frequency: Message frequency varies based on your interaction with our services. You may receive messages daily, weekly, or monthly depending on the specific services you use. Message & data rates may apply.
• Opting Out: You can opt out of receiving SMS messages at any time by replying STOP to any message we send. You may also opt out by contacting us directly at support@alienrise.ai. After opting out, you will receive one final confirmation message and then no further SMS communications unless you opt in again. You can also reply HELP for more information.
• Data Protection: We do not share, sell, or use your information for lead generation or affiliate marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver the communications you've requested.
• Data Retention: We retain your mobile number and related consent records for as long as you remain opted in to our SMS program, plus any additional period required by law. After you opt out, we maintain records of your opt-out request as required for compliance purposes, but your mobile number is removed from active messaging lists within 10 business days.
• Security Measures: We implement appropriate technical and organizational measures to protect your mobile number and related information, including encryption, access controls, and secure data storage practices. We regularly review and update these security measures to maintain the integrity of your data.

Third-Party Integrations

Our Services allow you to connect with various third-party platforms, including but not limited to Facebook, Instagram, HubSpot, and Google Business Profile. When you choose to connect these platforms:

• We will request authorization from you before connecting to any third-party platform
• We will only access the information and permissions that you explicitly authorize
• We may store authentication tokens, account information, and other necessary data to maintain the connection
• We will use this information only for the purposes disclosed at the time of connection and as described in this Privacy Policy
• You can disconnect these integrations at any time through your account settings
• Important: Your SMS consent information and mobile phone number are never shared with these third-party platforms for marketing or promotional purposes

Facebook and Instagram Integration

When you connect your Facebook or Instagram accounts to our Services:

• We may collect information about your Facebook Pages and Instagram Business accounts
• We may request permissions to manage your pages, posts, and other content
• We will only use these permissions to provide the specific features you've enabled
• We do not store your Facebook or Instagram passwords
• You can revoke access at any time through your account settings in our application or through Facebook's or Instagram's application settings

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

Important Note About SMS Data: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

No Lead Generation or Affiliate Marketing: We do not share, sell, or use your information for lead generation or affiliate marketing purposes.

Government Requests for Data

If we receive a request from a government agency for your personal information, we adhere to the following principles:

• Legal Review: We carefully review the legality of each request to ensure it complies with applicable laws before responding.
• Data Minimization: We only share the minimum amount of information necessary to comply with valid legal requests.
• Documentation: We maintain records of all government requests and our responses to ensure transparency and accountability.

Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate personal information
• The right to request the deletion of your personal information
• The right to restrict or object to the processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website or by other means. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Services and this Privacy Policy to check for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: