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Terms of Service

Last updated: 29 July 2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of our website, platform, and related services (collectively, the "Services") provided by AlienRise Ltd, a company registered in England and Wales (Company No. 16578597) with its registered address at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Definitions

  • "AlienRise," "we," "us," or "our" means AlienRise Ltd.
  • "You," "your," or "client" means any business, organisation, or individual that accesses or uses our Services under these Terms.
  • "Content" means any information, text, graphics, reviews, or other materials uploaded, integrated, or displayed via our Services.

3. Account Registration

  • To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information, and keep it up to date.
  • You're responsible for safeguarding your login credentials and all activities under your account. Notify us immediately if you suspect unauthorised access.

4. Use of Services

You may only use our Services as permitted by these Terms and applicable law. You agree not to:

  • Use our Services for any unlawful or unauthorised purpose;
  • Interfere with or disrupt our Services or security features;
  • Attempt to gain unauthorised access to any systems or networks;
  • Reproduce, copy, sell, resell, or exploit any part of the Services without our prior written consent.
  • Use the Services in a way that violates applicable privacy, spam, or marketing regulations, including but not limited to the UK GDPR and PECR.

We reserve the right to refuse service to anyone for any reason at any time.

5. Third-Party Integrations

Our Services may allow you to connect with third-party platforms or tools, including CRM systems and review platforms.

By using these integrations:

  • You remain responsible for complying with the terms and policies of those third-party platforms.
  • You authorise us to access and process information as needed to deliver our Services.
  • We are not responsible for the accuracy, availability, or content of any third-party systems.

6. Intellectual Property

  • AlienRise owns all intellectual property rights in the Services, including our software, trademarks, and branding.
  • You may not use our name, logo, or any proprietary materials without our prior written consent.
  • By submitting Content through the Services, you grant us a worldwide, non-exclusive, royalty-free licence to use that Content solely as needed to provide and improve the Services.

7. Data Protection

When we process any personal data on your behalf, our Data Processing Agreement (DPA) applies and forms part of these Terms.

You are responsible for ensuring that you have all necessary rights and valid consents to collect, use, and share your customers' data — including for sending SMS or email communications — in compliance with all applicable data protection and electronic marketing laws.

8. Privacy and Cookies

Your use of our Services is also governed by our Privacy Policy and Cookie Policy, which explain how we collect and handle personal data and use cookies.

You can also manage your cookie preferences at any time using our Cookie Settings, accessible in the website footer.

9. Fees and Payment

  • You agree to pay all applicable fees for your chosen subscription plan as described on our website or agreed separately in writing.
  • Fees are non-refundable except as required by law.
  • We may suspend or terminate your access if payments are overdue.

10. Disclaimer of Warranties

  • Our Services are provided "as is" and "as available" without warranties of any kind, express or implied.
  • We do not guarantee that the Services will be uninterrupted or error-free, or that any defects will be corrected.

11. Limitation of Liability

To the extent permitted by law:

  • We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of or inability to use the Services.
  • Our total liability under these Terms will not exceed the fees you have paid us in the 12 months prior to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless AlienRise Ltd, its directors, officers, employees, and agents from any claims, damages, or expenses (including legal fees) arising from:

  • Your use of the Services,
  • Your breach of these Terms,
  • Or your violation of any third-party rights.

13. Modifications

  • We may update these Terms from time to time. If we make material changes, we will post the updated version on our website and update the "Last updated" date below.
  • Your continued use of the Services means you accept the updated Terms.

14. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of England and Wales.
  • We both agree that any disputes will be resolved in the courts of England and Wales.
  • These Terms constitute the entire agreement between you and AlienRise Ltd regarding the use of the Services, and supersede all prior agreements, understandings, or arrangements, whether written or oral.

15. Contact Us

If you have any questions about these Terms, please contact us at:

privacy@alienrise.ai

Last updated: 15 July 2025